FAQS

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Customer Service

There are several options available for making payments. Speak to one of our customer service representatives to apply for automatic bank drafts or fill out our bank draft form and mail or fax it to us. Payments by check or money order may be mailed to PO Box 1045, Gatesville, TX 76528 as well as made at the office along with cash payments. A drop box is located on the West side (Barton Lane) of the building for making payments after hours.


Monday –Friday from 8:30 am – 3:00 pm


Disconnect Requests must be in writing and will only be accepted by the land owner. These requests may be faxed to our office at (254) 865-7113 or mailed to PO Box 1045 Gatesville, TX 76528. You may want to consider transferring your Membership to the new owners if you are moving outside of our service area. Download our Membership Transfer Authorization form via the Forms page.


Billing address change requests may be faxed to our office at (254) 865-7113 or mailed to PO Box 1045, Gatesville, TX 76528.


A copy of the by laws may be viewed at our office.


6001 E US Hwy 84
Gatesville, TX 76528


You can download our most recent CCR Water Quality Report by clicking the link below or come by our office for a printed copy.

Click here for water quality report.


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